Renewals Administrator (EMEA Shift)

1. End of Support Extension (FPVR)
. Managing Global Accounts
• Receive and manage inbound requests to process End of Support Extension (FPVR) requests.
• Research relevant data to complete the FPVR requests assets that are out of support and coordinate with logistics on obtaining the final approvals.
• Ongoing communication with sales teams to make them aware of the status of the request: received, in progress, approved or denied
• Use of automated tools to complete the work in a timely manner
• Meet all SLA's

2. Discount Analysis
• Manage and analyze discount data (PVR) on a weekly basis.
• Track and report on the most prominent reasons why sales leaders are approving high discount deals and which sales teams are doing this the most often.
• Relate trends in PVR data to other renewals KPIs.

Skills Requirement
. 2-5 Years experience
• Advanced Excel
• Data Analysis
• Exemplary organization
• Communication and presentation