Wichita, KS & RTP, NC locations preferred, Onsite with Opportunity for Hybrid
NetApp is a Fortune 500 company that believes in the transformative power of data – to expand customer touchpoints, to foster greater innovation, and to optimize operations. We are designed for simplicity, focused on data protection, and open to enriching customer solutions for on-premise and/or cloud environments.
We’ve built a Data Fabric for a data-driven world – to simplify and integrate data management across the resources that are best for the business. We bring enterprise-grade data services customers rely on into the cloud, and the simple flexibility of cloud into the data center. And we do it with industry-leading solutions that work across diverse environments and the world’s biggest hyper-scale cloud providers.
We’re forward-thinking technology people with heart. We make our own rules, drive our own opportunities, and try to approach every challenge with fresh eyes. Of course, we can’t do it alone. We know when to ask for help, collaborate with others, and partner with smart people. We embrace diversity, openness and foster a culture of belonging that enables our employees to bring the whole and best selves to do their life’s best work. We operate in this environment not because it is popular, but simply because it’s in our DNA. We push limits and reward great ideas. What is your great idea? Who do we look for? Are you a continuous learner who wants to join an empowered team of forward-thinking, smart, dedicated technologists that approaches every problem with fresh eyes? If you answered yes, you may be who NetApp is looking for!
We recognize that not everyone fits neatly into any checklist, but below are some of the skills and experience we think will help make you successful in this role. If you don’t match everything on this list but are excited about the opportunity and think you could contribute, we’d love to hear from you!
Job Description:
We are seeking an energized, self-motivated, team player to work in a fast-paced, high-pressured, dynamic environment providing remote technical support to NetApp Customers, Partners, and Field Engineers via chat, phone, email, and remote sessions.
The Technical Support Engineer (TSE) role focuses on diagnosing, troubleshooting, and debugging technical problems associated with NetApp Hardware and Software both on premises and in the Cloud. A TSE will respond to situations where first-line product support has failed to isolate or fix problems in the field. TSEs are expected to be able to handle multiple concurrent issues while documenting all pertinent information pertaining to troubleshooting and resolving issues via CRM. TSEs will capture and record all knowledge learned via the NetApp Knowledge Base.
Role Requirements:
Job Expectations:
This is the pay range that Magnit reasonably expects to pay for this position: $33-40/Hr
Benefits: Medical, Dental, Vision, 401K
Temporary job opportunities align well with people who are looking for career flexibility and less traditional ways of working, but at the same time are people driven to deliver amazing work in high-profile situations. Magnit Direct Source is a service offered by Magnit Global that provides top talent directly to industry leading clients who have flexible temporary assignments that work on a variety of projects and unlock opportunities for exciting work. As a temporary employee, you will be employed by Magnit Global, NetApp’s vendor responsible for fulfilling temporary jobs at NetApp. You will not be employed by NetApp.